Wednesday 28 October 2020

The first Post Office Horizon investigation

This is the origins story of the first piece of journalism written about the Post Office Horizon scandal.

In 2008 Lee Castleton was working as an electrician on power stations. He was a former Postmaster at Bridlington, North Yorkshire. The Post Office had taken him to the High Court over a £24,000 discrepancy at his branch and bankrupted him.

Lee was dwelling on what happened. He had contacted Computer Weekly a number of times without much success, but decided it was worth having another go.

The magazine's executive editor at the time was Tony Collins. Tony was responsible for a Computer Weekly investigation which called into question the verdict of the inquiry into the Mull of Kintyre Chinook disaster. 29 people were killed. The inquiry blamed pilot error. 

Computer Weekly found evidence of a potential glitch in the helicopter’s engine control software which could cause the aircraft to increase thrust without warning. The magazine stated:

"Gross negligence can only be brought if there's no doubt whatsoever as to the cause of the crash. In this case, there are too many uncertainties and the evidence that we have highlighted proves that the evidence on which the verdict was based is inconclusive.

We are saying that the verdict of gross negligence is manifestly and demonstrably unsafe."

Tony was right. 

It was not his only success. In 2007 he won an award for demonstrating the NHS national IT system was a dangerous flop.

In September 2008, Tony saw Lee's letter and gave it to Rebecca Thomson, a 26-year old staff journalist on the Computer Weekly team. He asked her to look into the story.

A bit... hello? What?

I first contacted Rebecca seven years after she published her investigation. I felt it was important to find out a bit more about the journalist who had broken the Horizon story. Rebecca was no longer at Computer Weekly and had just taken a job in the corporate world, but she was fairly easy to find on twitter. I sent her a tweet asking if she would be willing to correspond. 

Rebecca did not reply publicly, but followed me, so we were able to message each other in private. We swapped email addresses and I told Rebecca I was keen to chat through her experience of being the first journalist to break the story. 

Rebecca kindly agreed to a telephone call and two weeks later we spoke. The conversation did not go the way I expected. 

Before I could ask any questions about Rebecca’s work on Computer Weekly, she told me she had received a call at work from a senior public affairs exec within her company. That person asked Rebecca if she had been contacted by a journalist with regard to her investigation into Horizon. Bemused, Rebecca confirmed she had. Rebecca’s colleague said he had received a phone call from someone claiming to be from the Post Office, during which he had been reminded that his company counted the Post Office among its clients. It was suggested that Rebecca might like to tread very carefully before upsetting her company’s clients.

An apologetic Rebecca, new in her job, said to me that on the basis of her conversation at work, she didn’t feel able to talk to me about breaking the Horizon story or her time at Computer Weekly. Our conversation ended shortly thereafter.

I was disturbed by this. The tweet I had initially sent Rebecca was innocuous enough, and that was the only communication between us in the public domain. 

I don’t mind the Post Office following me on twitter. I actually asked them to once so I could send a direct message to their Director of Communications. But surely my one public tweet wouldn’t provoke anyone in the Post Office to pick up the phone and speak to Rebecca’s employer. What kind of weirdo would do that?  

The full story

A year later, I tried again. By this time Rebecca had jacked in her job in the corporate world and was back in journalism. She was happy to chat about her experience of putting the Computer Weekly investigation together. Here is what happened:

“Tony passed on Lee’s contact details and I gave him a ring. Lee told me his story, which was heartbreaking. It was quite upsetting talking to him because he’s such a nice man and he’s obviously been broken by this… organisation. 

He had a young family and he just sounded so downtrodden by it all. When I listened to him, he didn’t sound like a crazy, and he had lots of detail - he had his computer log and dates and he just wanted someone to look into his data and see if they could see anything that might have been causing him problems.

Lee also knew other people who had been in a similar situation. He gave me names and contact details, so I started calling around.”

In her piece, Rebecca interviewed seven former Subpostmasters - Lee Castleton, Jo Hamilton, Noel Thomas, Amar Bajaj, Alan Bates, Alan Brown and Julie Ford. 

“Alan Bates became my main source of contact after a while. Because Lee had so much on his plate I started dealing with Alan, who was very helpful.”

Given this story was not in the public domain, the legal risks of printing unproven allegations must have been very high. I asked Rebecca what her biggest concern was: 

“Never mentioning Fujitsu. Because they were the ones who might actually sue. Tony said that because the Post Office was a publicly-owned company it was very unlikely to sue us. That’s what made the story possible to run at all. If it was a private company we were investigating, we couldn’t publish because we couldn’t prove anything. All we had was the testimony of the Postmasters and a handful of experts saying 'Yes this looks suspicious but we have no way of knowing what the actual problems are.'”

In the finished piece all the Subpostmasters blame Horizon and the Post Office’s heavy-handed approach towards them for their varying woes, which include jail, bankruptcy and the loss of significant sums of money. All of them say their union, the National Federation of Subpostmasters, gave them no help whatsoever⁠.

The Post Office’s position is worth recording. Rebecca wrote:

“The Post Office denies it received any complaints from postmasters, and also denies that any IT-related fault could have caused the systems to show incorrect sums of money owed by some postmasters.”

Both parts of that denial are untrue. I have letters from Alan Bates, written to the Post Office, directly complaining about weaknesses in the Horizon system as early as 2000 and Alan Brown’s story (Case Study 6 in Rebecca’s piece) was a real systemic computer fault (it became known as the Callander Square incident) which could and did cause Subpostmasters to be out of pocket⁠.

It was Rebecca’s first investigation as a journalist:

“I got very emotionally involved with it. I just felt sorry for them basically. It’s quite an affecting story. And I think they were used to people like me asking questions about proof, because they’d been desperate to find proof for themselves. Any documentation they had they were very keen to send to me. I spoke to far more Subpostmasters than the case studies we went with in the end. Some were quite clueless, but some were really switched on.

The thing that gets me is that the Post Office should have been looking out for them, really. I know they weren’t actual employees of the Post Office but you kind of assume that a government-run organisation, which is there to provide to you with a living…” 

… she tailed off… 

“It’s just shocking that it could turn around and become so aggressive and could ruin their lives… and how people could end up in these desperate situations by doing comparatively so little. Obviously false accounting is wrong, but they all turned around and said they knew it was wrong, but they didn’t know what else to do.

I guess it was that combination of that desperation and being put in that position by a company that should have been trusted and that you automatically would trust because of what it is. It’s like the NHS turning on people. Institutionally… it’s so… weird in a way.” 

I asked Rebecca what it was like when, after six months of solid work, she got to press the button and push the story into the public domain.

“It was obviously exciting. We’d spent a lot of time getting this right, and so to finally get it out there was great, but we had really been working up to getting this onto the Today programme or having one of the Sunday papers pick up on it. A lot of Computer Weekly investigations had been picked up in the past and we genuinely thought it was a great story. But we put it out there and nothing happened, which was a bit disappointing…” 

Rebecca’s investigation is still up on the Computer Weekly website⁠. 

Although she was disappointed by the initial reaction, Rebecca’s piece had a far-reaching impact. Not least on James (now Lord) Arbuthnot, who read it and immediately set aside his scepticism about his constituent Jo Hamilton, who had been prosecuted by the Post Office for false accounting:

“It galvanised me. During the Chinook enquiry, Computer Weekly had been absolutely fantastic, and the fact that they were on Horizon’s case gave it, in my mind, credibility. I began to think that this was something that I couldn’t let go.”

Rebecca's piece also inspired the first TV investigation, by Taro Naw in the September of 2009, which uncovered yet more Subpostmasters having problems with Horizon.

Of the Postmasters interviewed in the Computer Weekly investigation, I’ve never had a chance to meet Amar, Julie or Alan Brown, but over the course of the last seven years I’ve come to know a lot about what happened to Jo Hamilton, Lee Castleton, Alan Bates and Noel Thomas. 

Alan went on to form the Justice for Subpostmasters Alliance and won an epic High Court battle against the Post Office, which only finished at the end of last year. Noel and Jo are due to have their convictions quashed at the Court of Appeal later this year, and Lee is still working as an electrician, still bankrupt and still fighting without much recognition or recompense for his efforts.

Rebecca remains exceptionally modest about her contribution, but I think she deserves significant credit for doing the job of getting the Post Office Horizon scandal into the public domain. She is, as you might expect, a bit of a hero of mine.

For more notes on the journalism which has reported on the efforts of the Subpostmasters to get justice, see "Credit where due".


This website is entirely funded by donation. You can contribute any amount through the tip jar via a secure payment portal I have set up for the purpose (click here for more info or to donate).

If you are able to give £20 or more you will be added to the secret email list. This alerts you to upcoming developments on this scandal before they are made public, as well as links to articles and stories posted here on this blog or elsewhere.

Tuesday 27 October 2020

EXCLUSIVE: Business minister asks Dept for Health why Paula Vennells is still running an NHS Trust

Paula Vennells, CBE

Last year, Paula Vennells slipped from office into the warm embrace of the NHS at the exact time the Post Office, under her leadership, was asserting its legal right to treat its own Subpostmasters “arbitrarily, irrationally or capriciously.”*

On 24 December 2019, eight days after the second damning High Court judgment into her organisation's behaviour, a complaint was made to the Care Quality Commission (CQC) by Dr Minh Alexander about Ms Vennells' fitness to chair a large NHS Trust because: 

"The Post Office’s behaviour under Paula Vennells’ leadership was not accountable nor open about its computer problems, and the Post Office instead caused serious suffering to scapegoated subpostmasters, some of whom had been prosecuted and jailed. 

It would be very unsafe for such a corporate culture to be replicated in the NHS, where vulnerable patients would take the brunt of any cover ups."

Now it seems the government has similar qualms. In a letter to the Department of Health and Social Care (DHSC), Lord Callanan (the business minister in the Lords) writes:

"The decisions and conduct of POL [Post Office Ltd] while Paula was CEO were heavily criticised in the Horizon Litigation judgments from last year. This includes:

• attempts to confuse and obscure true facts regarding issues with the Horizon system, specifically during an attempt to mediate issues between the company and postmasters;

• haphazard practices and procedures in the organisation;

• an oppressive culture, behaving with impunity towards postmasters;

• fostering a culture of secrecy and excessive confidentiality, failing to be transparent, when necessary."

Lord Callanan of Low Fell

He concludes:

"I recognise that due process relating to the CQC referral must be followed, but I felt it was important that I made you aware of the background and the level of Parliamentary disquiet on POL’s conduct as set out above, most of which was under the leadership of Paula Vennells and I ask that DHSC considers whether Paula Vennells a fit and proper person to be the Imperial College NHS Trust chair in light of those criticisms."

You can read the original letter in full at the bottom of this blog post. 

I asked the DHSC to send me their response to Lord Callanan and a comment. They replied:

"This matter has been referred to the CQC. We are unable to comment until their investigation is complete."

Earlier this month Dr Alexander chased the CQC to see why she hadn't received any meaningful response to her request for a Fit and Proper Person referral made nearly nine months previously. The CQCs Deputy Chief Inspector of Hospitals Nigel Acheson, wrote back to tell her:

"we have not concluded the FPPR referral and we are making further enquiries with the trust...

I am unable to confirm when the processes will be completed but will keep you updated as and when I have further information to share."

Dr Minh Alexander

I asked Dr Alexander what she thought of this. She replied:
"The Fit and Proper Person process in the NHS is a farce, excessively protracted and exposes staff and patients to serious potential harm. We all depend on the NHS and it needs excellent leaders to safeguard service quality and patient safety. The NHS should not be abused for political favours nor be a dumping ground for recycled executives who have failed elsewhere, and who have a track record of denying serious errors and leading abusive organisations. It is disrespectful to NHS staff and patients that Paula Vennells remains in her NHS position at Imperial, almost a year on from the original referral to the Care Quality Commission."
Dr Alexander doesn't mince her words. Last week, Computer Weekly reported that Imperial College NHS Trust had commissioned its own review into Ms Vennells' appointment. A trust spokesman told Computer Weekly:
"Given our chair’s previous role at the Post Office and the complexity of the situation with the Horizon computer system, we have taken external legal advice to ensure our processes are sufficiently comprehensive. We continue to take into consideration developments in the Horizons legal action and related inquiries since our chair’s appointment.”
The trust hasn't quite yet managed to sort out how it's going to conduct its review, telling Computer Weekly:
"We are currently working up a process to provide an additional level of independent scrutiny. We will publish details of this process once established.”
Dr Alexander notes: 
"It is a failure that an external review is only now being reluctantly commissioned, causing expense and further delay. There can be limited confidence in the external review given that Imperial control the terms of reference. Imperial staff and patients should not be further exposed to potential harm. Dido Harding helped appoint Paula Vennells to Imperial and should show leadership by seeking her resignation in light of all the adverse court judgments, CCRC findings of multiple unsafe convictions of postmasters and the ministerial concerns about Paula Vennells' fitness."

I asked Ms Vennells about Lord Callanan's letter. She told me, through her lawyers, that it would not be appropriate for her to comment.


* Reasons for Refusing Permission to Appeal the Common Issues judgment: par 26 "The challenge in paragraphs 35 and 38 of the Grounds to the findings that the Post Office was not entitled to suspend and/or terminate SPMs’ [Subpostmasters] engagements “arbitrarily, irrationally or capriciously” can only logically amount to an argument by the Post Office that it was contractually entitled to act arbitrarily, irrationally and capriciously in suspending or terminating the engagement of the SPMs. Such points are not reasonably arguable."


This website is entirely funded by donation. You can contribute any amount through the tip jar via a secure payment portal I have set up for the purpose (click here for more info or to donate).

If you are able to give £20 or more you will be added to the secret email list. This alerts you to upcoming developments on this scandal before they are made public, as well as links to articles and stories posted here on this blog or elsewhere.

Letter follows:

Lord Callanan Letter to Lor... by Nick Wallis

Monday 26 October 2020

Effective scrutiny of the Post Office Horizon IT inquiry

Sir Wyn Williams

Next month, the Post Office Horizon IT inquiry, chaired by retired High Court judge, Sir Wyn Williams, will issue a Call for Evidence.

On 5 October, in response to an email about what it intends to do with that evidence, the inquiry secretariat laid out a number of points. On oral evidence, it said:

"The evidence taken will not be transcribed, but a thorough record of the Inquiry’s progress will be kept and reflected in the final Report." [my emphasis]

And with regards to all the evidence, the secretariat said Sir Wyn Williams' final report:

"will refer to evidence it has relied on, but the Inquiry will not publish the evidence it has received, it will provide a thorough summary of the Inquiry’s findings." [my emphasis]

I replied, expressing my concern, and I forwarded the secretariat's email to a number of parliamentarians who sit on the All Party Parliamentary Group on Post Offices. 

On 13 October, the business minister, Paul Scully, met with the All Party Parliamentary Group. Lord Arbuthnot expressed his disquiet at the inquiry's position. 

On 18 October, I wrote a short piece about the inquiry's clearly stated decision on publishing and transcribing evidence.

On 20 October, I received an email from Sir Wyn Williams stating:

"I plan to make an announcement on or before 6th November about the approach the Inquiry will take to collecting evidence. I am content to receive written representations from you and other journalists by 17:30 on Friday 23rd October 2020. I will consider these representations and... When I make my decision about the process I will acknowledge any representations that have been made."

On 22 October, Mr Scully wrote to Lord Arbuthnot. He said:

"Sir Wyn has been working to develop his approach. I can confirm that to my knowledge he has made no statement about an intention not to publish evidence."

This is only true if:

a) Mr Scully was not aware of the inquiry secretariat's email and my publication of its key points 

b) he considers an email to a journalist from the inquiry secretariat stating unequivocally that "the Inquiry will not publish the evidence it has received" is different to a statement from Sir Wyn himself.

Sir Wyn has now received representations from a number of media organisations - including the Press Association, BBC, Daily Mail, Financial Times, Computer Weekly and Private Eye - all of whom are requesting proper access and the ability to scrutinise evidence.

It will be interesting to see if the inquiry's current position, as stated by its secretariat at the beginning of this month, evolves. 


This website is entirely funded by donation. You can contribute any amount through the tip jar via a secure payment portal I have set up for the purpose (click here for more info or to donate).

If you are able to give £20 or more you will be added to the secret email list. This alerts you to upcoming developments on this scandal before they are made public, as well as links to articles and stories posted here on this blog or elsewhere.

Wednesday 21 October 2020

Court of Appeal: Battle Royale

The Royal Courts of Justice

When the Criminal Cases Review Commission referred 47 former Postmaster cases to the Court of Appeal earlier this year, it did so for two main reasons.

Reason 1: It believed there were issues of "significance to the safety" of 47 convictions because:

a) the Horizon evidence used by the Post Office was potentially dodgy.

b) the Post Office failed to disclose to Postmasters what it knew about Horizon's reliability.

c) the Post Office did not investigate shortfalls properly before leaping to the conclusion that Postmasters had stolen money (something Second Sight pointed out seven years previously, which the Post Office ignored).

Reason 2: It believed the whole approach to prosecuting Subpostmasters was an "affront to the public conscience", because:

a) it was not possible for Subpostmasters to have a fair trial when evidence about the reliability of Horizon was not presented to court.

b) the Post Office knew it was not possible for Subpostmasters to have a fair trial, but proceeded anyway. 

So what?

Well. It's already widely known that of the 47 cases going before the Court of Appeal, the Post Office has made it clear it rejects the idea that three of the convictions are unsafe

What is less widely known is that whilst the Post Office accepts 44 convictions are unsafe, in all but four of those 44 cases, it rejects the idea there has been an affront to the public conscience.

And this is where it gets interesting, because now the appellant Subpostmasters have a choice. 

They could either accept their convictions only are unsafe because of potentially dodgy, uncorroborated and undisclosed evidence (Reason 1), or they could choose to push for a ruling from their Lordships that they were also victims of abuse of process and this whole thing is an affront to the public conscience (Reason 2).

The Noble Cause argument

There are some who say that going for the latter, whilst trickier in the short term, would make it far easier for a malicious prosecution claim to succeed when everything goes back to the High Court (the next battle after the criminal convictions are quashed).

Added to this there is the argument that winning a generic "affront to the public conscience" argument would make the path to the Court of Appeal easier for the 14 cases the CCRC didn't refer earlier this year, the fresh cohort it is currently considering, and the many other cases who have yet to apply or be accepted onto the Commission's books.

Finally there is the public relations situation. If the Court of Appeal isn't asked to make a ruling on affronts etc, the Post Office will be able to tell the world that, yes, they made mistakes with regards to disclosure and perhaps their investigations were not as thorough as they might have been, but there was nothing legally wrong with their decision to prosecute 900 people over a 14 year period and whilst regrettably, some people were wrongfully convicted, what's a few miscarriages of justice between friends?

The Big Risk to the above approach is that if the Court of Appeal decides the Post Office is right - that there has been no affront to the public conscience - it throws a spanner in the works of any malicious prosecution claim at the High Court. The claim could still be lodged, but it would have less of a following wind. The lawyers and Subpostmasters who pushed for this approach would face some stick for having potentially compromised the chances of every Subpostmaster's opportunity to get some proper compensation.

Another downside to the Noble Cause approach is that whilst it in no way threatens the overturning of 44 convictions, it will take longer to go through the Court of Appeal, as the arguments for and against Reason 2 are heard. This is likely to be a matter of months, though, rather than years.

The Low Hanging Fruit argument

The other argument is more simple. It suggests pushing at the door being held open by the Post Office to get the 44 convictions quashed in the Court of Appeal as soon as possible, and then retrain the guns over the Reason 2 arguments in a malicious prosecution claim at the High Court.

The downside to this approach is that it's great for the 44 appellants who are at the front of the queue banging at that door, but it could slow things up for the cases struggling behind them, as they will not be able to rely on a finding that using obviously ropey Horizon IT evidence (and what's more, actively hiding the truth of the matter) to pursue criminal prosecutions of Subpostmasters was an affront to public conscience.

On 18 November, the Court of Appeal will hear all the arguments from the interested parties and come to a conclusion. If the court thinks it doesn't need to make a ruling about abuse of process, it won't. It will hear the arguments made by the CCRC and the appellants over dodgy IT evidence and its disclosure (Reason 1) and likely go away quash between 44 and 47 convictions, leaving discussions over Reason 2 for a civil claim. 

If the Court of Appeal thinks it is important to consider the arguments on Reason 2 it will set a hearing date for that and we'll be a good few months into next year before the first Subpostmaster conviction is officially overturned.

These arguments are being made behind the scenes between the legal teams representing the 47 appellants to the court of appeal, and every single person I have spoken to is acutely aware that this is not an academic exercise, they know this is about peoples lives. 


This website is entirely funded by donation. You can contribute any amount through the tip jar via a secure payment portal I have set up for the purpose (click here for more info or to donate).

If you are able to give £20 or more you will be added to the secret email list. This alerts you to upcoming developments on this scandal before they are made public, as well as links to articles and stories posted here on this blog or elsewhere. 

Sunday 18 October 2020

Post Office inquiry will not publish or transcribe evidence

The Post Office Horizon IT Inquiry, which is due to issue a call for evidence next month, has a transparency problem.

In response to a query about media access, the inquiry secretariat told me:

"The final Report will refer to evidence it has relied on, but the Inquiry will not publish the evidence it has received, it will provide a thorough summary of the Inquiry’s findings." [my emphasis]

Furthermore, whilst there will be provision for those affected by the Horizon IT scandal to give evidence orally: "the evidence taken will not be transcribed."

There was also the unnerving prospect of participants giving evidence "via a combination of formal and informal consultations and information requests." [my emphasis]

Inquiry participants include the Post Office, Fujitsu, the Communications Workers Union, current and former Postmasters, the Department for Business, Enterprise, Innovation and Skills (BEIS), third parties who have represented postmasters’ interests and who have been involved in mediation and/or dispute resolution processes with the Post Office.

But not Alan Bates from the Justice for Subpostmasters Alliance, Second Sight, or, as far as I can see, any former Post Office executives such as Alice Perkins, Paula Vennells, Angela van den Bogerd, Mark Davies, Kevin Gilliland or the relevant former General Counsel - Susan Crichton and Chris Aujard. Or the former NFSP General Secretary George Thomson. Nor does the inquiry have the capacity to compel the above to attend/give evidence, or cross-examine them if they do.

Sir Wyn Williams, a retired High Court judge, is chairing the inquiry. His findings will be published in the summer of next year.

Let's all respect confidentiality rather than get things out in the open because time and again that has proved to be a brilliant idea

When I got my first reply from the secretariat, I raised a number of concerns over the publication of evidence, the nature of these "informal" chats and how they would be recorded and used differently to "formal" evidence. 

I also made a plea for the inquiry to record and transcribe all witness testimony gathered orally, as this would be a valuable primary source for historians of the future. I also repeated my original request, which had gone unanswered - where do journalists fit into all of this? How are we expected to cover the inquiry?

The email I got back was worrying:

"While we agree that gathering original testimony about the impact that this matter has had on the lives of many postmasters is important, we will also seek to do this in a way that respects the content and confidentiality of such accounts, as indicated by individuals."

So essentially, people can give evidence in secret.

With regards to the media:

"We are actively considering how to enable openness and media scrutiny while paying appropriate attention to the confidentiality concerns of individuals who provide information."

My comments about the necessity to transcribe oral evidence, the secretariat responded, had been noted. 

We know politicians of all stripes are set against this inquiry in its current format. I suspect the above information will further exercise them.

I have written again to the secretariat, this time asking if journalists can make formal representations to Sir Wyn before any further decisions about access to evidence and media coverage are finalised.


This website is entirely funded by donation. You can contribute any amount through the tip jar via a secure payment portal I have set up for the purpose (click here for more info or to donate).

If you are able to give £20 or more you will be added to the secret email list. This alerts you to upcoming developments on this scandal before they are made public, as well as links to articles and stories posted here on this blog or elsewhere. 

Saturday 3 October 2020

It was nothing to do with me, guv

On 15 July this year, during an on-line board meeting, Paula Vennells was asked to justify her employment by the Imperial College Healthcare NHS Trust, given her involvement in the Post Office Horizon scandal. 

The question came from a Mr "Alan Wilson". Mr "Wilson" very kindly sent me her response. You can watch it above or read it below.

Ms Vennells' view seems to be that the Horizon scandal started well before she came along, so she can't be held responsible for any decision she took whilst it was ongoing. During the board meeting, she hands the subject over to a plummy fellow who reads a prepared statement.

The plummy fellow gives the impression that Imperial College NHS Trust board members don't want to have to ask Ms Vennells any direct questions about her role in the Post Office Horizon scandal. And as they don't have to, they won't. Besides, she seems like a good egg.

That's not to say Nothing Has Been Done. The board has apparently "reviewed the situation carefully and thoroughly" and satisfied themselves that whatever moved NHS Improvements to appoint Paula Vennells in the first place, still stands. Even though at the precise time of her appointment, her organisation was actively and expensively asserting the legal right to treat its Subpostmasters "arbitrarily" "irrationally" and/or "capriciously".

This ask-no-questions approach is the Horizon fiasco in a nutshell. 

I sincerely hope a huge medical scandal doesn't surface at Imperial College NHS Trust whilst Ms Vennells is in charge. Her track record, and the lack of inquisitiveness shown by her colleagues, suggests she will attempt to cover it up, and carefully wash her hands of it, whilst they all look the other way.


Paula Vennells: "The next question is from Alan Wilson and it refers to me in my role when I was chief executive of the Post Office. What I would just say is that the Post Office issues relating to its Horizon computer system are very well documented, they're very complex and they began in 1998, long before I joined the Post Office. It wouldn't be appropriate for me to answer this question, so I'm going to hand over to my colleague, our deputy chair Sir Gerald Acher. Gerry, if you're there and you'd like to take this one for me then hand it back, I'd be grateful. Thank you"

Sir Gerald: "Thank you, thank you very much indeed Paula. Mr Wilson, thank you for your question. [he reads] Indeed no one could follow what has happened to many of the Subpostmasters using the Horizon system without being profoundly moved, but when Paula was appointed by NHS Improvement, just over a year ago, she was open about the ongoing Horizon issues during her time at the Post Office. And following the Post Office legal ruling and settlement at the end of 2019, and subsequent developments. our board has reviewed the situation carefully and thoroughly. All of the information we have remains in line with what was understood by NHS Improvements at the time of Paula's appointment in April 2019. And the board has no additional insight into the complexities of the Post Office issues over the past 20 years and we are only able to draw on our own direct experience of Paula's conduct and contribution to this Trust, which has been entirely positive. Thank you Paula, back to you."

Paula Vennells: "Thank you Gerry very much indeed, that's much appreciated. And for complete clarity I am also extremely sorry for the distress that was caused to those people over such a long period of time. I am also very proud of what this Trust is doing."

For more on the specifics of the Post Office cover-up whilst Paula Vennells was chief executive and her selective memory about it, please see: The Post Office cover up, part 1: How and when it happened.


Thanks for reading. This website is entirely funded by donation. You can contribute any amount through the tip jar via a secure payment portal I have set up for the purpose (click here for more info or to donate).

If you are able to give £20 or more you will be added to the secret email list. This alerts you to upcoming developments on this scandal before they are made public, as well as links to articles and stories posted here on this blog or elsewhere. 

Friday 2 October 2020

First Postmaster convictions to be uncontested by the Post Office

Jo Hamilton and Seema Misra

The Post Office will not be contesting 44 of the 47 convictions referred back to the Court of Appeal and Crown Courts by the Criminal Cases Review Commission in March and June of this year.

That means 44 convicted Subpostmasters are on significant step further along the road to having their convictions formally quashed. 

Some of those who heard the news today have been waiting nearly 20 years for justice. 

Seema Misra, jailed whilst pregnant ten years ago next month said: "Thank you very much to everyone for your support. I don't have many words apart from a tear of joy."

Jo Hamilton, convicted of false accounting in 2008, said: "I am over the moon, but part of me is sad because of people like Tara [who was not recommended for appeal] who still have it all to do. What a journey we've all been on, and they needn't think for one minutes we are not going to expose the whole rotten lot. I am so so happy for us all."

Wendy Buffrey
Wendy Buffrey, who first told her story in detail on this website, before going on to give evidence in parliament said:

"It feels wonderful to have the news that the conviction will be quashed, tinged with a little sadness that we were not all given the same news. I would describe it as an empty feeling as I had geared myself for another fight."

Janet Skinner, who was convicted of false accounting in 2007 said: "This morning opening the email just absolutely floored me, in a good way. I didn’t expect it to be positive at all. Now, my emotions are all the place."

I asked Alan Bates from the Justice For Subpostmasters Alliance for a comment. He wants to wait until he knows more about the three cases the Post Office intend to contest.

Lord Arbuthnot, whose former constituent Jo Hamilton alerted him to the Horizon scandal said:

"The Post Office’s decision to contest only three of the cases referred by the Criminal Cases Review Commission is an admission of how very badly things went wrong over this saga.  That admission means that the Post Office and the Government must now address the issue of compensation, by putting these subpostmasters back into the position that they would have been in had the Post Office and the Government behaved properly and decently.  The Court Settlement does not cut it.  More now needs to be done."

Lord Arbuthnot also paid tribute to Jo Hamilton, who has been a tireless supporter of other Subpostmasters caught-up in the same horrible nightmare:

"Jo Hamilton’s victory is wonderful, wonderful news.  It is an astonishing achievement and very much the result of her own personality.  It was because of the sort of person she is that her village turned out to support her at her trial, and ever since then she has cheerfully, optimistically, pursued this outstanding result.  I don’t know whether it is the first time in history that a guilty plea has been overturned like this, but she deserves even more praise than I can express for her steadfast leadership of this campaign in the face of one of the largest injustices in British history."

Neil Hudgell, a solicitor representing 33 of the 47 referred Postmasters said:

“We are today obviously delighted for the people we represent. Clearing their names has been their driving goal from day one, as their reputations and livelihoods were so unfairly destroyed. For the Post Office to concede defeat and not oppose these cases is a landmark moment, not only for these individuals, but in time, potentially hundreds of others. The door to justice has been opened."

He added:

"We must never forget that these people endured years of suffering, and these allegations and convictions affected not only the individuals themselves, but their loved ones too."

Scott Darlington

Scott Darlington, who was convicted of false accounting in 2010, said:

"I am genuinely surprised that the Post Office are not going to oppose the appeal against my conviction. I'm used to it now but the first few years of walking around as convicted
criminal and the devastation to my life that this dealt me are difficult to put into words. I knew I was innocent, my family and friends also believed I was innocent. But the public and former customers and colleagues and the people of the town where I live must have thought I was guilty, I was after all convicted in a Crown Court of false accounting.

Next step... [suing them for] malicious prosecution, which I know is a whole different ball game. For today, I'm happy. Very happy."  

The Post Office sent out a press release acknowledging their decision, but not explaining it. The best the Chairman, Tim Parker, could come up with was:

“I am sincerely sorry on behalf of the Post Office for historical failings which seriously affected some postmasters. Post Office is resetting its relationship with postmasters with reforms that prevent such past events ever happening again.”

I am grateful to those Subpostmasters who have contacted me, full of joy, relief and anger at today's news. Many are only just gearing up to telling their stories publicly. There is so much more of this to come. 


This website is entirely funded by donation. You can contribute any amount through the tip jar via a secure payment portal I have set up for the purpose (click here for more info or to donate).

If you are able to give £20 or more you will be added to the secret email list. This alerts you to upcoming developments on this scandal before they are made public, as well as links to articles and stories posted here on this blog or elsewhere. 

Thank you for your support.