Saturday, 20 October 2018

Judgment No 2: Extremely Aggressive Litigation Tactics

The Royal Courts of Justice, recently.
The judge in the Post Office group litigation has issued an interesting ruling ahead of next month's trial.

For the last five weeks the Post Office has been trying to get sections of the Justice for Subpostmasters Alliance (JFSA)'s witness statements struck out before the trial starts. 

That ended on 15 October with Mr Justice Fraser's ruling, which comprehensively dismisses the Post Office's application along with a suggestion that it was only made to stop some very dirty linen being washed in public. 

In judgey-speak:
"I [...] suspect that in the background to this application the defendant is simply attempting to restrict evidence for public relations reasons.... Whether this “generates adverse publicity” for the defendant is not a concern of the court, as long as the evidence is properly admissible... which I have found it is. The court is not a marketing or PR department for any litigant, and the principle of open justice is an important one."
The judge also reveals that the combined costs accrued by both sets of lawyers so far has now topped £10,000,000. Ten million quid! The JFSA are funded by Therium Capital Management. Therium will take a cut of any damages the Subpostmasters are awarded, and shoulder their costs if they lose. The Post Office is funded by you. And me. Assuming they are burning through cash at the same rate as the claimants that's £5m of your money they've spent defending this class action. And the trials have yet to start.

One of the most striking things about the 20 page, 11,000 word document is not the ruling itself, but the world weary, exasperated tone the judge adopts throughout.

Here a flavour:
"The legal advisers for the parties regularly give the appearance of taking turns to outdo their opponents in terms of lack of cooperation... it appears to me that extremely aggressive litigation tactics are being used in these proceedings. This simply must stop. It is both very expensive, and entirely counter-productive, to proper resolution of what is so far an intractable dispute. I made similar comments in judgment No.1. These must have fallen on deaf ears, at least for some of those involved in this case."
If this epic saga is new to you, here's some background: the first trial in the Bates v Post Office class action (more correctly known as a Group Litigation Order or GLO) is due to begin on 5 November this year. 

Bates is Alan Bates, a former Subpostmaster at the Craig-y-Don branch in Llandudno who was sacked by the Post Office in 2003. After his sacking, Alan formed the Justice for Subpostmasters' Alliance, and it was under the JFSA banner that Alan rallied similarly aggrieved Subpostmasters to his cause. 

There are at least 561 claimants now signed up to the GLO by the JFSA's lawyers Freeths, and the first trial in November will feature evidence from six witnesses drawn from among the claimants. The trial will focus on the contractual relationship between the Post Office and its Subpostmasters and the judge is calling it the Common Issues trial. The second trial in March will deal with what might have gone wrong with the Post Office's Horizon IT system and that is being referred to as the Horizon Issues trial. 

The six "Lead Claimants" for the first trial have been chosen because what happened to them appears to be representative of what happened to many of the claimant Subpostmasters, with particular reference to the ways their contracts were handled (I suspect when it comes to the next trial on Horizon-related issues, a similar number of different "Lead Claimants" will be selected because their Horizon problems are representative of many of the problems wider numbers of claimants experienced).

On 10 August this year the JFSA made the witness statements it intended to use at the first trial available to the Post Office (the defendant). On 5 September the Post Office made a formal application to strike out 160 paragraphs of evidence from those six witnesses and suggested to the judge that this could be dealt with during an already scheduled costs hearing on the 19 September. The judge refused, saying he thought there would be too much to get through on one day, and so scheduled a hearing to discuss the strike-out application on 10 October.

Having proposed to deal with it on 19 September, the Post Office decided the 10 October date was too soon, and asked to have its strike-out hearing put back to the start of the trial on 5 November. The judge refused, saying:
"Extensive time at the trial... should not be spent arguing about what evidence should be admitted at that very trial." He notes the Post Office had relied "as one of the grounds justifying its strike out application, upon lack of time at trial. It would be rather circular to hear such an application relying upon such grounds at the very trial for which it was argued there was insufficient time."
But why did the Post Office say it didn't like large chunks of the claimants' witness statements? To paraphrase, the Post Office claimed the offending paragraphs:

a) weren't relevant to the first trial, because they related to events which had nothing to do with the witnesses' contracts.
b) were too subjective
c) weren't relevant to the area of law which the trial was examining

The Post Office said the offending parts of the witness statements should be struck out for five reasons:

1) the court had ordered evidence for the trial be restricted to contractual issues
2) there wasn't enough time to deal with the size of the witness statements at trial
3) the Post Office did not have enough evidence to respond to the claims made in the offending paragraphs
4) there was no benefit to the court in accepting the paragraphs
5) the trial was not set up to make findings on issues outside the area of law under examination

Before examining these arguments in his ruling the judge makes two pointed comments:
"The application by the defendant to strike out this evidence appears to be an attempt to hollow out the Lead Claimants’ case to the very barest of bones (to mix metaphors), if not beyond." 
and
"[Mr Green QC - the JFSA's barrister] submitted in his written skeleton [argument] that the [strike-out] application “appears to be an attempt by Post Office to secure an advantage at the Common Issues Trial by selectively tailoring the evidence which the Court is to consider.” I accept that submission too; the application certainly gives that appearance." 
Over several thousand words the judge concludes the Post Office's application is essentially a load of piffle. He rules the evidence in the paragraphs which the Post Office wants struck out is indeed relevant to the GLO. He also notes the point made by the JFSA's barrister that the subjects and themes which the Post Office has taken legal exception to in the JFSA's evidence are remarkably similar to those relied on (at length) by the Post Office in its own defence.

He then swiftly dismisses the rest of the Post Office's arguments, seeming particularly annoyed by the Post Office's suggestion that if the offending paragraphs were not removed the forthcoming trial:
"would simply become unmanageable, and cross-examination would be constantly interrupted by regular repetitive objections by Leading Counsel for the defendant on the same grounds, again and again."
"I find that submission surprising" notes the judge, with a hint of understatement:
"These submissions by the defendant could, on an uncharitable view, appear to be made almost as vague threats to disrupt the Common Issues trial."
Finally, the Post Office has often been accused by aggrieved Subpostmasters of being arrogant and belittling in its dealings with them. During the parliamentary debate I attended in December 2014 Andrew Bridgen MP said:
"The way in which Post Office senior management have dealt with our working group of MPs has been extremely high-handed. I share my right hon. Friend’s concerns: if Post Office management speak to Cabinet members and senior Members of Parliament in the way they do, the way they treat their sub-postmasters must be feudal."
These are the comments the judge makes on the subject in his 15 October 2018 ruling:
"Some passages of the Lead Claimants’ evidence relate to the circumstances in which their engagement with the defendant was terminated... The Lead Claimants complain that such terminations were abrupt, came out of the blue, accused them of falsifying accounts and made other statements that were not factually accurate, and also that the defendant’s approach (and that of its solicitors) was generally heavy handed. I have read some of this correspondence, as it was exhibited to the witness statements. The tone of some of it is undoubtedly aggressive and, literally, dismissive. I make no findings about any of this at this stage, nor do I even consider whether such an approach was, or was not, justified in any particular individual case at the time. However, regardless of any rights and wrongs of such an approach then, with the Lead Claimants individually in that correspondence, I wish to make one point entirely clear, so that this cannot be misunderstood. An aggressive and dismissive approach to such major Group Litigation (or indeed any litigation) is entirely misplaced." [my italics]
I wonder why he felt the need to say that?

You can read the judgement in full here. As I say, it's quite interesting.




Monday, 15 October 2018

Funded! And then some. Thank you.

Celebratory cup of tea and gormless expression
Wahey! Thank you to everyone who has backed the kickstarter campaign. It started with a target of £3000 and a lot of trepidation. It finished with 237 backers and at least £9,322 pledged.

This gives me the funding basis to cover both High Court trials. Extraordinary.

A special thanks to those who, having backed this kickstarter themselves, continued to risk annoying their friends and followers by tweeting, forwarding and sharing almost every fundraising email and post I put out. That really meant a lot, and undoubtedly helped considerably.

If you survived the relentless barrage of tweets, emails, linkedin, blog and facebook posts without vowing to never read another word I ever write, or avoid me in the street, I am as surprised as you are.

Now the hard work starts. If you backed the kickstarter there's a lot of admin stuff coming your way so I can sort out your rewards. I'll also start to crank up this blog as the main forum for all things related to the class action, which I should probably start calling a "group litigation", as that's its correct title.

Because I am divvying up the final crowdfunded total between two trials, and because the first trial (and therefore probably the second) is scheduled to run for 20 days over five weeks rather than four (spreading the kitty even thinner), I need to keep working on other commissions right up to the trial start date. All pre-trial and post-trial work will therefore be done in my own time.

Right, I am turning in for the evening. Very happy, very grateful and possibly a touch emotional. Thank you again.

Thursday, 27 September 2018

The Big Push

Anyone remotely interested in this kickstarter will know I've decided to push on from my initial target to see if I can reach £12K to report not one, but TWO class action trials. The first is in November and then there is March. Click the kickstarter link here for more details.

I don't want to ask those who have backed me financially to back me again. That's not what this is about.

I am, instead, relying on two things:

a) people spreading the word to those who may not know about this kickstarter project

and

b) helping me create new, exciting, kickstarter rewards before 15 Oct.

There are already lots of rewards on offer (click on the link), but they're not that quirky or interesting. They are basically emails from me, talks by me, or training from me.

I have limited ability and access.

This is where you might want to come in.

Can you help with/suggest something I can offer as a reward?

It might be that you could offer something which you and I could spend an fun day helping a backer enjoy eg an Afternoon Ice Skating With Darcey Bussell, Potholing With Nick Knowles, a paragliding lesson, 8 hours in A&E, Cake-Making with Gin for Beginners, an hour's PT for free etc etc

This is complicated as it has to tie in with what people have already bought rewards for as I don't want those people to feel short-changed. I also want you to offer something that you want to do that will be fun for you (and not cause you to lose any money), otherwise there's no point.

I will be there to chaperone the backer. Don't worry.

For instance: Let's say you run a miniature railway. If you could offer a backer the opportunity to drive your miniature railway engine, plus give them a behind-the-scenes guided tour, which I could then follow with lunch for you, me and our backer as part of the £x reward price - let's do it.

If nothing else it'll be a chance to catch up whilst a backer gets an opportunity to do or see something they couldn't normally get to do. Everyone wins.

I am already offering an "everyone back to mine" evening for £100 as one of my rewards, which, given we already have a number of wildly disparate backers at that level, could be quite interesting.

So if you can offer to hand over the controls of your commercial jet liner to one of my backers for a few minutes, or perhaps give them a cooking lesson, an hour's legal or financial consultation, or teach them how to swim or juggle and you want to get involved - please get in touch. I would love to hear from you. I would love to hear from you even if you're not serious and just want to post your specialist skill and how much you think it's worth in the comments below.

The best I've got is public speaking/media training or an hour long rib-tickling talk on A Year Without Alcohol/Truth In The News/Powerpoint Paranoia or How to Report a Class Action Trial.

I'm sure there are potential backers out there who would pay a couple of hundred quid to watch you teach them how to defibrillate someone or take apart and rebuild a Triumph motorbike in three hours.

If you want to get involved - email me or use the contact form on this web page. It could be fun. Even if there are no takers, it'll be fun constructing the reward and the price point. You never know. it might press someone's buttons.

Monday, 24 September 2018

An open message to the Post Office Trial kickstarter backers

To pledge money to this kickstarter or to find out more - please click here. Message to backers starts below.

Dear all

Thanks very much to all the new backers who have put (quite a lot) of money in over the last week.

Your actions have inspired me.

I did not expect the kickstarter to get funded so quickly. I had booked a lot of work in for September but left gaps in my diary in the days leading up to 15 October in order to push really hard to try to get over the £3000 minimum funding mark.

Instead I have the admittedly happy problem of watching the crowdfunding total mount up without a strategy in place to deal with it.

Last week, despite making it clear I would no longer shoulder a loss on this project, more than £700 came in. 

I need to use this money responsibly. The question is, do I use it to do some work before the trial starts - extra research, running profiles of some Subpostmasters on the PostOfficeTrial.com website, digging out and spending money on court documents etc.

Or do I put it by with the aim of going for a bigger prize - spending another month in court next March reporting the second (and final) trial of this class action?

Last week I made a decision (on the hoof) to go for the latter. I am now trying to raise £12K to cover the second trial as well as the first.

£12K is an ambitious target, but I believe it can be done. I don't want any more of your money, but I really do need your help. I'll explain why in a second, but first I just want to take you through my thinking as to why £12K is the figure to go for.

I am a freelancer. I get paid varying daily rates for the work I do. The least I currently get paid for some of the work I do is £250 a day.

If I set my daily rate at an arbitrary £250 a day to cover the trial, and it's a 20 day trial, that's £5000. 

When this kickstarter reached £6K, I was happy. Kickstarter would take its cut (around £600), £5K would cover my time during the trial and with the remaining £400 I would be able to spend one day prepping for the trial and have £150 for court documents etc.

So I reckon by doubling the £6K to £12K, I can do exactly the same for the second trial.

This is where you come in. The first thing to say is - DO NOT PLEDGE ANY MORE MONEY. I am not rattling the bucket. Your generosity has got me into this position, it is not right to exploit it. I say again - please do not donate any more cash.

However I do need your help. Please have a good long think about organisations or individuals you know personally who might have the capacity to chuck this kickstarter a few quid. 

I need leads. A name, an email address, and some information on why you think they might be tempted to help get an amazing story told to the wider world. I can do some research on them, but the more information you can give me the better. At this stage of the campaign, my crowdfunding efforts need to be entirely focused on individuals or organisations who could put £20 or £50 or £500 in the bucket because they think it is the right thing to do. 

One of the rewards I offer is to go and tell this whole story from it beginnings back in the late 90s to a group or association for £500. I will make it a gripping evening and the money your group or association pledges will be spent on being able to deliver this project. They can become part of the story.

So please (w)rack your brains. Think - who could I send a polite, persuasive email to which might unlock some funding. Also - can I mention your name when I send the email? A personal connection always helps, but if you'd rather not be associated with my initial contact I would fully understand and approach them cold. Just let me know.

I will spend the next three weeks doing my own research to see if I can approach some funding trusts to see if they might be prepared to give me a grant. The money you have already pledged is a wonderful calling card. It proves there is public interest in this story. It will certainly help make my case.

Even if I don't make it to the £12K by 15 October I will try to find a way of reporting the second trial for you. I don't want to promise that yet, but every penny raised between now and 15 October will make that decision easier.

Whatever happens to any extra donations, the way I spend it will be published so everyone can see where it has gone. Handling other peoples' money is a significant responsibility, and I will ensure the entire process will be transparent to all my backers.

Thank you once again - and please - get me your thoughts about how I can progress this as soon as possible so I can start the process of making contact with more potential backers.

Kind regards


Nick

To pledge money to this kickstarter or to find out more - please click here

Monday, 10 September 2018

Press release - kickstarter 200% funded

PRESS RELEASE FOR IMMEDIATE RELEASE
Monday 10 September 8pm

Mission to report the forthcoming High Court trial over the Post Offices Horizon IT system 200% crowdfunded in nine days

A crowdfunding campaign to cover a forthcoming class action trial between members of the Justice for Subpostmasters Alliance and the Post Office at the High Court in London has been 200% funded on kickstarter in nine days. The dispute has its roots in the roll out of the Post Offices Horizon IT system.

Freelance journalist Nick Wallis raised his £3000 target in four days. The current total at 8pm on Monday 10 September stands at £6001. The crowdfunding window remains open until 15 October.

Nick has been following a campaign by the Justice for Subpostmasters Alliance over its members' treatment at the hands of the Post Office for eight years. He has fronted several investigations on the subject for the BBC, covering parliamentary debates, a select committee inquiry and an (ongoing) review by the Criminal Cases Review Commission.

Nick said: “I was the only journalist to attend a pre-trial hearing at the High Court on 26 January 2017. During that hearing, the Post Office admitted something it had told the BBC’s Panorama programme was untrue. Details like this are the reason I feel it is in the public interest to have a journalist in court covering the trial.

Nick decided a crowdfunding campaign might work.

I had informal conversations with editors at a number of publications. They agreed it was a great story, but couldn’t commit resources to report proceedings when they didn’t know what was going to come out of the trial. It’s a bit chicken and egg. If there is no one in court reporting what’s going on, nothing will come out of the trial.

Nick launched his kickstarter campaign https://www.kickstarter.com/projects/nickwallis/reporting-the-high-court-post-office-trial late on Friday 31 August. By the evening of Tuesday 3 September it had reached its £3000 target.

I thought I’d launch quietly over the weekend, test all the links and then start pushing it on the Monday. By the time I’d woken up on Saturday morning, more than a thousand pounds had been pledged. I had fully expected to spend the days leading up to 15 October scrabbling around for cash. I was astonished.

Nick will report on the trial via a website he set up called www.postofficetrial.com. The reports will be available to everyone, not just his backers. 

Nick is considering using the remaining period on kickstarter to raise more funds for further journalistic activity around the story - tracking down court documents, profiling some of the participants in the class action, interviewing key participants and putting in the necessary work before/after the trial and after any rulings.

Nick is available for interview. Contact details:

Twitter: @nickwallis

Notes to editors:


Friday, 31 August 2018

Kickstarter is live

Hi

The kickstarter campaign is live as of now. Have a look, donate if you can, but please do share the link -

https://www.kickstarter.com/projects/nickwallis/reporting-the-high-court-post-office-trial/

 to anyone who you think might even have a passing interest in this story.

Getting the word out there is the single most important thing.

Thanks

Nick

Monday, 30 July 2018

Horizon timeline


Computer Weekly, who first broke this story back in 2009, maintain a comprehensive Horizon timeline. At the time of writing this is their most recent update.

The Justice for Subpostmasters Alliance (JFSA) archive is worth a look, as is the Post Office's archive on the mediation scheme.

Here is my timeline, which borrows heavily from Computer Weekly and adds a few blog posts by me, web articles by various journalists (and the odd barrister), plus links to various transcripts taken from trials and parliamentary debates/evidence sessions.



About

Hello.

I am a broadcast journalist. I was trained up by the BBC then left a staff job to go freelance in 2004.
If you want to see my cv, click here. If you want to know how I got involved with this story, read on...

In 2010 I was working at BBC Surrey. In November that year I had a phone conversation with a man called Davinder Misra who told me his pregnant wife, Seema - previously subpostmaster at West Byfleet Post Office - had been jailed for stealing £74,000. He was adamant she was completely innocent.

I took the story to my colleagues and we investigated. Seema was not the only subpostmaster who had been prosecuted by the Post Office. Since the installation and rollout of a new UK-wide IT system called Horizon, which managed both the sales and accounting side of the business, dozens of subpostmasters had been accused of stealing money from their own sub-post office, and then either suspended, sack or prosecuted (by the Post Office's own in-house prosecution team) for theft, fraud and/or false accounting.

A Computer Weekly investigation had broken the story in 2009, and a now-defunct Welsh-language TV programme called Taro Naw followed it up with an even wider investigation that same year, but  things hadn't got any further.

I fronted a joint BBC Surrey and BBC Inside Out South investigation on 7 Feb 2011 which uncovered yet more examples of subpostmasters who had been turfed out of their jobs, suspended, sacked and in some cases criminally prosecuted, all because Horizon posted up figures indicating cash shortfalls at their branches.

By the time we broadcast our first investigation, the Justice for subpostmasters Alliance (JFSA) was up and running, founded by a former postmaster called Alan Bates who had been turfed out of his Post Office because he refused to take responsibility for the inexplicable cash discrepancies on his branch Horizon terminal.

Under the terms of the Post Office contract, postmasters are liable for any losses in their branch, explicable or not, and this gives the Post Office more of an incentive to chase payment for cash discrepancies than spend money investigating potential problems with its IT system.

After the broadcast went out I tried to get my colleagues at BBC network interested in the story. I also alerted Private Eye, who printed the first of many pieces in autumn 2011.

By this stage plenty of MPs were hearing from subpostmasters in their constituencies who had been sacked or suspended by the Post Office over Horizon issues. The admirable James Arbuthnot, MP for North-East Hampshire, started co-ordinating a parliamentary working group to investigate.

Thanks to the MPs and the efforts of the JFSA, the Post Office (wholly owned on our behalf by the government) agreed to commission an investigation by a team of forensic accountants, Second Sight, into what might be going on. Second Sight produced an interim report a year later in July 2013. This prompted my first bit of independent work on the story, which I published on my blog.

What happened over the next two years was nothing sort of extraordinary:

- a complaint and mediation scheme set up by the Post Office collapsed in acrimony.

- Second Sight produced a couple of reports critical of Horizon (and the Post Office's investigation/prosecution process) which the Post Office suppressed, firing Second Sight in the process.

- MPs led by James Arbuthnot began jumping up and down with rage, both at what the Post Office had done to its subpostmasters and the way the Post Office had dealt with their concerns.

Below are quotes taken from various MPs who attended an adjournment debate at Westminster Hall in Dec 2014. They give you an idea of the strength of feeling in the room:

- "the Post Office has been duplicitous. It has spent public money on a mediation scheme that it has set out to sabotage."

- "I find the Post Office’s foot-dragging, inefficiency, and years of delay absolutely unacceptable."

- "The way in which Post Office senior management have dealt with our working group of MPs has been extremely high-handed. I share my right hon. Friend’s concerns: if Post Office management speak to Cabinet members and senior Members of Parliament in the way they do, the way they treat their sub-postmasters must be feudal."

 - "we met the five senior managers of Post Office Ltd—the chair of the board, the chief executive, the chief technical officer and two others—who said, “We cannot conceive of there being failings in our Horizon system.” I asked all five of them about that. First, that makes us wonder which planet they live on. Secondly, we know that if the organisation operates from the premise that, uniquely, it has a computer system with which there are no problems and can be no problems, that explains its behaviour further down the line. Its investigation department should be renamed, because it has never done an investigation since it was set up. When problems are found, eventually it goes to the individual postmasters and postmistresses and says, “There is a problem here. Patently, it is not our system—it’s faultless—so it must be you..”

- "The arrogant way in which the Post Office is dealing with this issue is astounding... This is a national scandal."

- "The more it goes on, the more we will hear of sub-postmasters ending up in prison or declaring guilt for something that they have not done in order to avoid a custodial sentence. That is not how justice works in this country and it is not how justice should be seen to be working."

- "People’s lives have been ruined—decent, honest and hard-working people. That is just not fair. If it happened in any other area of life, it would be a national scandal. It is a national scandal."

- "it is clear from what we have heard in the debate that a large number of people have had their life ruined because they adopted accounting practices on the basis of advice given to them by the Post Office."

- "the way in which the Post Office has treated sub-postmasters and Members of Parliament who have expressed concern about the matter is so worrying, and to my mind shocking."

- "Not only is the Post Office doing this in breach of its word to Members of Parliament and in breach of its duties to the people it works with—the sub-postmasters—but it is undermining and belittling the work of the forensic accountants whom it chose."

- "the Post Office has no intention of getting to the bottom of what went wrong. Documents have been destroyed."

By this stage I was in regular contact with many of the key players in the story and had been commissioned with BBC South to produce and front a couple of reports for the One Show. As before, the Post Office refused to be interviewed and just continued to state both its faith in Horizon and the manner it had gone about investigating cash discrepancies at its branches.

In 2015 Panorama commissioned an investigation into the story. I was brought in as a junior freelance producer, and between us we interviewed Second Sight, Seema Misra, Jo Hamilton (another former Postmaster), James Arbuthnot (her MP), the computer expert used in Seema's trial and a whistleblower, Richard Roll, who had got in touch after seeing my initial report on Inside Out South back in 2011.

Mr Roll used to work for Fujitsu, which designed and maintained Horizon for the Post Office. Boy did he have stories to tell about what went on there.

Later in 2015 there was another parliamentary debate, but things appeared to be fizzling out, until in January 2016 Alan Bates, on behalf of the JFSA, managed to secure the funding to take the Post Office to the High Court. Over the course of 2016 as he worked with his solicitors, Freeths, Alan was given permission to pursue his claim as a Group Litigation Order, better known as a class action. Now things were getting interesting.

On 26 January 2017 the first open hearing was held at the High Court to finalise the details of the GLO. I was the only journalist to attend. In that single day the Post Office made more public revelations about Horizon than they had done in the previous eight years put together.

Key among them was a correction to their denial about remote access. The Post Office had always (rather absurdly) claimed that only the subpostmaster had access to their branch account. If a subpostmaster is the only person with access to his/her branch account only they can be liable for discrepancies in it.

In reality anyone with the right clearance at Fujitsu had the ability to effect changes in a branch account, something our Fujitsu whistleblower told us he did himself and saw happening around him on a regular basis. See the transcript taken from the 26 Jan High Court hearing below. Green is the JFSA's silk and de Garr Robinson is representing the Post Office. Senior Master Fontaine was the presiding judge:

  1. Mr Green QC : Okay well let’s ... let ... let’s take a different document. In the reports in the response to the Panorama programme ... in the response to the Panorama programme that the BBC ran, which you find at bundle 3 tab 39, on page ... particularly ... it begins ... tab 39 begins at page 769 and this is a Post Office public response to BBC’s Panorama programme and they begin by saying :
    “I wholly reject the extremely serious allegations repeated in BBC’s Panorama programme, 17th August, allegations based on partial selective and misleading information.”
  2. They make three points :“Post Office does not prosecute people for making innocent mistakes and never has.
    There is no evidence that faults with the computer system caused money to go missing at Post Office branches.
    There is evidence that user actions, including dishonest conduct, were responsible for missing money.”
  3. That’ s what they say about that.
  4. If you go over the page at 770, at the top hole punch, the Horizon computer system :
    “Horizon is robust and effective in dealing with the six million transactions put through the system every day by our postmasters and employees at 11,500 Post Office branches. It is independently audited and meets or exceeds industry accreditations. There have been 500,000 users of the system since it was introduced. Nevertheless, rigorous re-investigations were undertaken into claims made by 136 mainly former postmasters that the system caused losses in their branches. There is overwhelming evidence that losses complained of were caused by user actions including, in some cases, deliberate dishonest conduct. The investigations have not identified and transaction caused by technical fault in Horizon which resulted in a postmaster wrongly being held responsible for a loss of money.
    There is also no evidence of transactions recorded by branches being altered through remote access to the systems. Transactions, as they are recorded by branches cannot be edited and the Panorama programme did not show anything that contradicts this.”
  1. Now it is absolutely clear that they are saying that transactions cannot be edited remotely. And that turns out to be untrue because they have now admitted that there are four ways in which those transactions can be remotely changed and, Master, you’ll find that in tab 4 at ...
  2. Senior Master Fontaine : Of the same bundle?
  3. Mr Green QC : Sorry, bundle 4. I’m so sorry. Bundle 4, tab 71, on page 968 at the top right
    hand corner.
  4. Senior Master Fontaine : Yes.
  5. Mr Green QC : It’s paragraph ... it’s under section b which is Data Integrity and Remote Access.
  6. Senior Master Fontaine : Page 961 did you say?
  7. Mr Green QC : 968.
  8. Senior Master Fontaine : Sorry. Y es.
  9. Mr Green QC : And you’ll see 5.16 :
    “Transactions which make up the branch accounts are generally generated in branch. There are, however, four ways in which Post Office, or Fujitsu on Post Office instruction, can influence those accounts.”
  10. And the first two I don’t need to take you to. The particularly striking second ... last two, 5.16.3 :
    “Balancing Transactions: Fujitsu, not Post Office, has the capability to inject a new transaction into our branches accounts. This is called a balancing transaction. The balancing transaction was principally designed to allow errors caused by technical issue in Horizon to be corrected.
    An accounting or operational error would typically be corrected by way of a transaction correction.”
  11. So they’re saying that the balancing transaction is ... was designed to allow errors caused by a technical issue in Horizon to be corrected. It then says :
    “A balancing transaction can add a transaction to the branches accounts but it cannot edit or delete other data in those accounts. Balancing transactions only exist within Horizon online, not the old version of Horizon, and have only been in use since around 2010. Their uses logged within the system is extremely rare.
    As far as Post Office is currently aware, balancing transaction has only been used once to correct a single branch’s accounts.”
  12. And not being a branch operated by one of the claimants.
  13. And then 5.16.4.
“Administrate Access to Databases. Database and server access and edit permission is provided within strict controls, including logging user access, to a small controller number of specialist Fujitsu, not Post Office, administrators. As far as we’re currently aware privileged administrator access has not been used to alter branch transaction data.
We are seeking further assistance from Fujitsu on this point.”
  1. So the idea that it was not possible to do this turns out to be untrue and of course Post Office is saying that it hasn’t actually happened more than once recently and that they’re finding out about administrative access to databases.
  2. The claimants’ case is that errors in data will have required some rebuilding of such databases and there’s every reason to treat the issue of remote access as a distinct point in these proceedings and that is why we set that point out separately ...
  3. Senior Master Fontaine : Y es, I see.
  4. Mr Green QC : ... for that reason, to make it clear.
  5. Senior Master Fontaine : Y es, yes.
  6. Mr Green QC : Master, there’s no more I can say on the rationale for spelling it out and I think it’s a ... it’s wholly unrealistic to exclude defects in, or remote access to, the Horizon software system from this GLO because, along with training, that’s what it’s about. So we don’t understand their position.
  7. Senior Master Fontaine : Yes, thank you. Mr de Garr Robinson.
  8. Mr de Garr Robinson QC : Master, first of all, could I just deal with the remote access point? The letter to which my learned friend took you to was, as you might expect, written by people who thought it was correct. The Horizon system is a very complicated system. It involves lots of departments in ... both in Fujitsu and in the Post Office. And the people who are responsible for the correspondence didn’t know that, in fact, there were these two other routes. Very few people at Post Office knew that there were these two other routes. They were ... they were routes that are under ... essentially under the control of Fujitsu who’s the expert independent contractor that is involved in the operation of the system. And it is a matter of enormous regret that the people who wrote that correspondence and made those submissions weren’t aware of that but, you know, we are where we are; the point is that, the point having being discovered, the Post Office wasted no time in ... in bringing the truth ... the accurate ... and accurate set of facts to the knowledge of the claimants.
There will undoubtedly be more revelations to come in the trial. If no one is there to report it in detail, the story will not get the audience it deserves. There are tens of millions of pounds at stake for the Post Office and there are heartbreaking stories of subpostmasters who have lost everything.

There is also the strong possibility that the judge decides the Post Office did everything they did all right and proper and there really is no story here. Watching and reporting the process which leads to a conclusion like that is vital, because then we will know more about why it is fair. If you want to read the Post Office's perspective on the story, they've posted quite a bit on their own website.

If you're ready to dive in - "Start here".

Many thanks

Nick

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